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Frequently Asked Questions

What is the policy for damaged items/refunds/redeliveries and exchanges?

All of our gifts are backed by our 100% Smile Guarantee. If you are dissatisfied with your purchase, we will reach out to the vendor of your product and amend the situation. Please contact us at: support@goodsey.com.

Payments, Billing, and Taxes

When will my credit card be charged?

We'll attempt to secure authorization on your credit card at the point of purchase online. If there's a problem securing this authorization, you'll be notified on the spot and prompted to use another card. Once we receive verification of sufficient funds, your order will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.

Which credit cards or payment types are accepted?

We accept the following credit card payment options:
American Express®, Discover®, MasterCard®, Visa®, Paypal®

Will I be charged sales tax?

Local and State sales tax will be collected if your recipient's mailing address is in Arizona, California, Colorado, Florida, Illinois, Massachusetts, Nevada, New Jersey, New Mexico, New York, Ohio, Oklahoma, Tennessee, Texas or Virginia.

Is it safe to use my credit card or debit card online?

Yes! The safety of your personal information is extremely important to us. We encrypt your information using SSL (secure socket layer) technology to protect your personal data and credit card information from unauthorized access. When your browser is in secure mode, you'll notice a key or lock icon at the bottom of your browser window. Please note: If you pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you after you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided. You can review all of this important information in our Security & Privacy Policies.

Order Status:

What happens after I place an order?

Once your order is placed on the site, you'll see a Thank You Page, which will include your order confirmation number on it. Please make sure to hold onto this number in case you have any questions/issues. Further, a confirmation e-mail will be sent to your inbox.

How do I check the status of my order?

Most packages will come with order tracking by the shipping company handling your item. Instructions for tracking, if applicable, can be found in the email you will receive when your package has shipped.

If you still have questions:
Please send us an email at support@goodsey.com

Order and Delivery E-Mail Confirmations

After your order is submitted, you'll receive a series of e-mails with the status of your order. Please be sure to enter a valid email address when you provide your billing information to ensure that you receive them.

Shipping Confirmation Email: This is to let you know that your gift has been shipped, and applies to any order arriving via FedEx or USPS.

Delivery Confirmation Email: This is the big one! It lets you know that your special gift has successfully been delivered.

How do I change or cancel my order?

If you need to change or cancel your order, please email customer service at support@goodsey.com. Please note: some orders are shipped very soon after being placed and may already be on their way or delivered, so it may not always be possible to cancel.


What are the current delivery methods?

Your package ships directly from the Goodsey vendor, using a reputable carrier such as: FedEx, UPS and the United States Postal Service.

Will I have to sign for my package?

A signature is typically not required when your package is shipped. However, there are instances when the delivery driver may decide to choose this option, which is at the discretion of the shipper. In addition, any order including wine/alcohol will require a signature upon delivery.

What's the difference between the shipping date and the delivery date?

While some products ship their products right away, Goodsey is a gifting platform that sometimes requires items to be sent out on specific dates. This is because they may be for a special occasion such as your best friend's birthday. For example, if your best friend's birthday is in two weeks, do you want them to receive their gift tomorrow or next week? You may also want it to arrive on their birthday or a day early.

Generally, the recommendation is for a gift to arrive as close to a birthday or special occasion as possible. It can be a few days early, but a few days late is not recommended. Think of it this way: will the comment from your best friend be, "Wow, they thought about me on my birthday and planned it advance!" or "It's my birthday and I didn't receive anything from my best friend?"

Remember that the shipping date refers to the date the item is sent to the customer and the delivery date specifies when the product should reach the customer's address.

Why does Goodsey request such a quick acceptance of an order?

Goodsey requires a quick acceptance of an order so that the shipping process goes smoothly. Let's say today is Monday and your anniversary is on Friday. You place your order today, but the order gets rejected by a seller or company on Wednesday (for whatever reason). By that time, you'd be out of luck and scrambling to find another gift. Requiring a quick acceptance of an order can help shoppers avoid this unhappy occurrence.

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